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Frequently Asked Questions

How much does it cost to move?

Depending on whether the move is local, long distance, or international, the rates will either be by the hour or on a hundred-weight basis.

Is the estimate free?

Move estimates are free and without obligation. You can also use our online estimator for rates and to book your local, long distance, or international moves.

When can you move me?

As a service provider, we will move the customer on the dates agreed to between the customer and the moving company. It is wise to plan ahead for such a major event in your life.

When will I get my furniture?

Based on the weight of the shipment and the distance traveled, a pre-determined transit time guide has been established in order to inform the customer, and allow them to plan their itinerary accordingly.

Do you have a weight restriction?

There is a minimum weight restriction concerning the packing, loading, and transporting of household goods, but no maximum. The minimum weight restriction is dependant on destination.

Do you pack and / or supply material and boxes?

Yes, Campbell Group does provide packing and unpacking services, as well as partial packing services. The customer may of course complete their own packing if they wish. These options give the customer the benefit of choosing the type of service they require. Packing material and supplies can be purchased from our online store.

Will my move be insured?

In the transporting of household goods, the customer has options as to their valuation protection needs.

Minimal protection: the shipment is set at a Released Value of $0.60 per lb. per item; which is no cost to the customer.

Replacement Value: customer declares the value subject to Mayflower Van Lines and Campbell Group minimum Valuation Formula.

Example: $10.00 per lb. x the weight of the shipment (12,000 lb. x $10.00 Replacement Valuation is 120,000 @ the cost of .80 per $100.00 valuation = $960.00 charge to customer). There are also options for sets and pairs.

Note: Shipments traveling to and from the United States are regulated under different methods. Ensure that you ask your moving consultant for further details.

Who are you associated with?

The Campbell Group is a member of Mayflower Van Lines (Canada) Ltd. and Mayflower Van Lines Inc., USA.

How are vehicles shipped?

Vehicles may be shipped via three different methods:

  1. In the van with the household effects
  2. Via Rail
  3. Road transport via open or covered car carrier

We have a network of suppliers for this service. Ask your consultant for more details.

Do you have storage facilities?

Yes, locally and affiliated agents can provide climate controlled and government approved storage facilities throughout Canada, the United States, and Worldwide. Container storage is also available in some areas. Ask your consultant for more details.